Brand
guidelines
Version 1.0
July 2025
01
Overview
We are purpose driven
From inception, Utility Aid is a business that has always set out to do more good for its stakeholders and society at large. This has shaped who we are and how we operate. We care about the world around us and we know that we can make a positive difference to all our stakeholder groups.
To do more good is our purpose and we achieve that every day by our professionalism, our knowledge and our behaviours. Our purpose unites all of us at Utility Aid and it sets us apart in terms of how we are as a business.
To do more good is our purpose and we achieve that every day by our professionalism, our knowledge and our behaviours. Our purpose unites all of us at Utility Aid and it sets us apart in terms of how we are as a business.
We define ourselves as a caregiver brand archetype
Our marketing and communications activity is designed to consistently and coherently deliver the message to all our audiences that Utility Aid is a caregiver brand.
For us, being a caregiver is about anticipating and solving the needs of our customers; providing a safe environment for our colleagues to thrive in their careers; engendering respectful and optimal working relationships with our key partner suppliers; as well as having an empathetic attitude to everyone.
For us, being a caregiver is about anticipating and solving the needs of our customers; providing a safe environment for our colleagues to thrive in their careers; engendering respectful and optimal working relationships with our key partner suppliers; as well as having an empathetic attitude to everyone.
Our value proposition reflects our purpose,
position and attitude
“We exist to help not-for-profit organisations source energy. We use our knowledge and experience.
We anticipate and solve problems.
Above all, everyone at Utility Aid is united by their desire to do more good for our stakeholders.”
We anticipate and solve problems.
Above all, everyone at Utility Aid is united by their desire to do more good for our stakeholders.”
02
Brand elements
The following rules govern the core elements of the Utility Aid brand and provide everything you need to utilise or create our assets.
Primary logo
This is our primary logo, to be used across all applications. It utilises a single colour – Electric Utility Blue – and therefore must always sit on an appropriate background where legibility is prioritised.
A reversed version is available, but its use is limited to very specific cases where a lighter background is not possible, or when the logo must appear on an image.
A reversed version is available, but its use is limited to very specific cases where a lighter background is not possible, or when the logo must appear on an image.
Appropriate space must be given around the logo, set at a minimum to be the width and height of the + symbol within the logo.
- Do not modify the primary logo in any way
- Do not use the logo in a vertical orientation
- Do not apply any other colour to the logo other than Electric Utility Blue, black or white
- Do not place in white over a busy image, or anywhere else that may cause legibility issues
- You are allowed to use the logo mark separately, or create patterns for specific applications but only when the context requires it.
- Do not use any variation or abbreviation of the logo.
Utility Aid Icon
There may be cases where our logo has to appear small – for example profile pictures on social media, application icons, or favicon on the website.
To maintain cohesion and readability, there are two specific rules:
– For large icons, otherwise defined as larger than 128x128 pixel size, it is permissible to use the secondary logo, scaled for maximum readability.
– For smaller icons that are smaller than 128x128 icons, the logo icon must be used instead.
It’s important to note that Electric Utility Blue must be the dominant colour in both cases in order to create consistency with the rest of the brand.
To maintain cohesion and readability, there are two specific rules:
– For large icons, otherwise defined as larger than 128x128 pixel size, it is permissible to use the secondary logo, scaled for maximum readability.
– For smaller icons that are smaller than 128x128 icons, the logo icon must be used instead.
It’s important to note that Electric Utility Blue must be the dominant colour in both cases in order to create consistency with the rest of the brand.
Large icons, such as web or homescreen apps. Minimum 128x128 pixel size.
Small icons, such as website favicons.
Anything below 128x128 pixel size.
Anything below 128x128 pixel size.
- Do not use any other colour than Electric Utility Blue as the background for these icons.
- While the rounded rectangle is the preferred shape for these icons, it is allowed to apply these to circles as used by certain social media platforms. The only caveat is that no part of the logo must be cut off, and legibility is maintained.
Colours
Our colours are bold, energetic and are a key component in providing clarity and consistency within our brand.
The primary colour used throughout is Electric Utility Blue. It should be the default choice for most applications. A combination of a light background and our message typeset in this colour provides a clear, simple delivery for our voice.
Within Electric Utility Blue are a set of shades and tints that add contrast and flexibility to the system. These are used for backgrounds and other supporting elements.
To further emphasise our message, both Dark Utility Blue, and Service Teal provide a bold contrast that helps create standout moments as required. They must be used sparingly and always in support to the primary blue.
The primary colour used throughout is Electric Utility Blue. It should be the default choice for most applications. A combination of a light background and our message typeset in this colour provides a clear, simple delivery for our voice.
Within Electric Utility Blue are a set of shades and tints that add contrast and flexibility to the system. These are used for backgrounds and other supporting elements.
To further emphasise our message, both Dark Utility Blue, and Service Teal provide a bold contrast that helps create standout moments as required. They must be used sparingly and always in support to the primary blue.
#003576
C100 M88 Y27 K12
Darker Blue
C100 M88 Y27 K12
Darker Blue
#A1BCEE
C34 M19 Y0 K0
Bright Blue
C34 M19 Y0 K0
Bright Blue
#EBF1FA
C6 M2 Y0 K0
Brighter Blue
C6 M2 Y0 K0
Brighter Blue
#FEFEFE
C1 M0 Y0 K1
Just White
C1 M0 Y0 K1
Just White
#0947B9
C93 M79 Y0 K0
Electric Utility Blue
C93 M79 Y0 K0
Electric Utility Blue
#04122C
C93 M84 Y51 K66
Dark Utility Blue
C93 M84 Y51 K66
Dark Utility Blue
#01BEA2
C73 M0 Y51 K66
Service Teal
C73 M0 Y51 K66
Service Teal
- Do not introduce other colours to the palette, even as supporting elements or highlights. When it comes to the palette, we operate on the principle that less is more.
- However, you are allowed to use tints based on original colours for backgrounds and other specific applications, for the purposes of creating a bit of variation in a layout but only when the context requires it.
Typography
Our word mark font is Vag Rounded but we only use this font for the wordmark and nothing else.
Our brand font is YWFT Clarify. It is a modern, grotesk typeface with a variety of weights that offers flexibility in use.
Its well-defined curves and shapes provide legibility at all sizes, while certain details give it a subtle personality that’s not overwhelming.
Our brand font is YWFT Clarify. It is a modern, grotesk typeface with a variety of weights that offers flexibility in use.
Its well-defined curves and shapes provide legibility at all sizes, while certain details give it a subtle personality that’s not overwhelming.
YWFT Clarify
We’re shifting the dial in your favour.
Aa Bb Cc Dd Ee
Ff Gg Hh Jj Kk Ll
Ff Gg Hh Jj Kk Ll
0123456789
!@£$%^&*()
!@£$%^&*()
Regular
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Praesent pretium massa est, a aliquam lectus efficitur.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Praesent pretium massa est, a aliquam lectus efficitur.
Regular
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Praesent pretium massa est, a aliquam lectus efficitur.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Praesent pretium massa est, a aliquam lectus efficitur.
It comes in six weights, as well as italic versions for each. Please note however – our primary weights are Regular and Bold.
The other weights are only used in special circumstances and outside of main comms. For example when presenting numbers, creating emphasis within body copy, or any other special use that sits outside headline/copy purpose.
The other weights are only used in special circumstances and outside of main comms. For example when presenting numbers, creating emphasis within body copy, or any other special use that sits outside headline/copy purpose.
Regular is perfect for large headlines.
And works just as well for body copy too, offering perfect legibility whichever size it’s used. Not sure what weight to use? Just go with Regular, it will work perfectly well for most cases.
- Do not use bold and extra bold weights for key headlines. Their use is limited to very specific circumstances, and must be authorised by the marketing team.
- Do use italics, especially for pull quotes within articles, testimonials, etc. It provides a nice way to emphasise text without relying on jarring differences in boldness.
- Do use Extra Bold and Black when it comes to numbers as a way to emphasise impact. It must be used sparingly.
Photography and Videography
People are at the heart of everything we do, and that must be reflected in all of our material.
We utilise two types of photography within our marketing:
– Our staff, and their day to day experiences, their energy and positive attitudes
– Our customers, focussing on their experiences and the passion for the work they do.
It’s important that all of our photography looks natural and unstaged. It is permissible to remove certain blemishes via retouching, however drastic alterations are heavily discouraged.
It is also permissible to use stock imagery, however it must never be used in key areas such as covers, posters, or otherwise as a way to represent the company. All regular rules apply to stock imagery as well.
All releases must be acquired and submitted to our marketing team.
We utilise two types of photography within our marketing:
– Our staff, and their day to day experiences, their energy and positive attitudes
– Our customers, focussing on their experiences and the passion for the work they do.
It’s important that all of our photography looks natural and unstaged. It is permissible to remove certain blemishes via retouching, however drastic alterations are heavily discouraged.
It is also permissible to use stock imagery, however it must never be used in key areas such as covers, posters, or otherwise as a way to represent the company. All regular rules apply to stock imagery as well.
All releases must be acquired and submitted to our marketing team.
- Do not use unrealistic, abstract or stereotypical stock imagery. It must follow our general rules of natural, unstaged and people-focussed.
Visual elements
The details contained without our logo inform a set of shapes we use throughout our branding.
These provide a bit of personality as well as utility – providing for example a way to frame images or backgrounds, influence iconography, and so on.
As a whole, they create a softer, more human look and feel that compliments our logo and allows our brand style to extend and flex as required.
These provide a bit of personality as well as utility – providing for example a way to frame images or backgrounds, influence iconography, and so on.
As a whole, they create a softer, more human look and feel that compliments our logo and allows our brand style to extend and flex as required.

- Important to consider that all of our shapes come from the same four element as outlined above. These are not free-form, and must not be constructed as such.
- Do not compromise legibility of photography when containing it within a frame. You must use an appropriate shape that works well with the subject, alternatively a simple rounded rectangle will work just fine.
Iconography
Our icons are informed by the shapes outlined in the previous section. They are designed to provide a clear visual representation of complex subject matter, and help make our layouts more readable.
These can be used in a large size as hero elements, or small for utility purposes.
The construction of each icon is based around the overlapping of two colours – Service Teal and Electric Utility Blue. These represent the collaborative nature the services we provide between our staff and our clients.
An initial set of icons are available to download. Custom icons can be created, please get in touch with our marketing team.
These can be used in a large size as hero elements, or small for utility purposes.
The construction of each icon is based around the overlapping of two colours – Service Teal and Electric Utility Blue. These represent the collaborative nature the services we provide between our staff and our clients.
An initial set of icons are available to download. Custom icons can be created, please get in touch with our marketing team.
- Electricity
- Bill validation
- Support
- Net Zero /
Carbon reporting - Success
- Award winning
- Bills
- Savings
- Energy savings
- Charities
- Making a statement
- Next steps
- Invoice copy
- Invoice checking
- Account manager
- Money returned
- Do not use any other colours than Service Teal and Electric Utility Blue
- Do not omit the blend mode. The overlay created by these two shapes is an important part of the style. If blend modes are not supported, then use the flat versions provided instead.
03
Tone of voice
Tone of voice (TOV) is hugely important in how we express ourselves: it helps set us apart, it helps build trust and it helps us influence. The chart below sets out how our purpose, position and value proposition informs our voice:
Confidence
Our experience, professionalism and innovative mindset allows us to be confident in everything that we say and do. We are confident but not arrogant, we retain humility, knowing that our purpose is to serve the needs of others.
- Use simple, confident System 1 language that is sharp and to the point, and engages the reader to want to discover more.
- Don’t over-explain everything or use technical language that will lose readers. The target is to always achieve at least “Good” on Hemingway Editor.
People first
Whilst we are rightly proud of the technical aspects of our business, we are first and foremost a people business. We delight in human interaction – between ourselves and with all our stakeholders.
- Always write in the first person. Always consider that the reader is a human being.
- Be too corporate. Use the first third person. Use AI for any corporate messaging.
Collaborative
The success of our business is predicated on our ability to work well with our customers, our suppliers and – above all – with each other. Hence, we bring a collaborative attitude to work every day.
- Celebrate our interactions with others; don’t lose sight of the collective always succeeds more greatly than the individual.
- Make it only about us.
Innovative
We have had an innovative mindset since our inception, more than a quarter of a century ago. We know how fast the world changes and our curious and intelligent approach allows us to anticipate and adapt when change dictates.
- Demonstrate our curiosity, our drive to learn, develop and improve.
- Be too traditional, pedestrian and stodgy.
04
Examples in use
To follow.
05
Visual presentations
We use only PowerPoint as the base for all visual presentations, unless specifically agreed in advance with the Marcoms team at Utility Aid.
06
Media & assets
We have a repository of photographs and other digital assets available for use with permission. Please contact the Marcoms team at Utility Aid.
07
Contacts
For any questions relating to the use of these guidelines, please contact the Marcoms team at Utility Aid.
communications@utility-aid.co.uk
We ask that you contact us rather than making a unilateral decision without guidance and direction from the Marcoms team.
communications@utility-aid.co.uk
We ask that you contact us rather than making a unilateral decision without guidance and direction from the Marcoms team.